Orders.

All Holds can be ordered by downloading the order form, (excel format) filling it out and sending it to us at sales@arcticgrips.com.

Once we have received your order you will get a conformation by email.

Payment.

Your order will be completed once payment is successful. All payment information will be attached to the invoice you will receive by email once we receive your order.

Delivery Time.

Delivery time is between 2-8 weeks within Europe. Arctic Grips reserve the right to change the terms of delivery. The customer must get to know the valid terms of delivery before making an order. Our ambition is to deliver your holds as quickly as possible.

Prices.

All our product prices are VAT. included. All orders to private EU customers and customers in Norway must accept the 25% VAT. 

Companies that have a registered VAT. number may purchase our products without VAT as long as the VAT number is valid. Please remember to add your VAT. number to the order form.

Damaged goods/Complaints/Returns

If any of your goods are damaged you have 14 days from date of delivery to contact us at contact@arcticgrips.com

In the case that you wish to return your goods; Arctic Grips only accept unused and un-opened goods. Arctic Grips has the right to charge up to 10% of the purchase price for returning of goods as a stock fee.

In all cases we will do everything in our power to help our clients.

Guarantee.

Composite –X does not offer any guarantee on their products. But if a problem arises they will work along side us to find a solution. Dannomond and CompositeX is the most flexible and durable climbing holds material on today’s market.

Responsibilities

Climbing and routsetting can be a hazardous activity. We want all our customers to be safe and sound, and encourage all routesetters and climbers to carry out necessary precautions. Consult your gym’s HSE encouragements for both safe climbing and safe routesetting.

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For orders inquiries, please email us at:
sales@arcticgrips.com

For all other inquiries please use:
contact@arcticgrips.com

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